Your Cart is Empty
At CRA Wellness, we are committed to ensuring a smooth and hassle-free shopping experience for our valued customers. Please take a moment to review our shipping policy to understand how we handle the shipping and delivery of your orders.
Order Processing and Shipping:
Order Processing Time: All orders placed with CRA Wellness are processed and packed within two business days of order confirmation. Our dedicated team works diligently to ensure that your products are carefully prepared for shipment.
Shipping Notification: Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your package as it makes its way to your doorstep.
Delivery Time: The delivery time for your order may vary depending on your location and whether it was shipped Priority Mail or UPS Ground.
Issues with Delivery:
Contacting CRA Wellness: If you encounter any issues with the delivery of your order, we kindly ask that you contact CRA Wellness within five business days. We are here to assist you and address any concerns promptly.
Damaged Packages: In the unfortunate event that your package arrives in a damaged condition, we request that you provide us with clear, high-quality photographs of both the damaged package and the damaged product within five business days of delivery. This is crucial for us to expedite the resolution process and ensure you receive a replacement or a refund as appropriate.
Contact Information:
For any shipping-related inquiries, concerns, or to report damaged packages, please reach out to us through one of the following methods:
Please include your order number and any relevant details when contacting us to help expedite the resolution process.
Note: Our shipping policy is subject to change, and any updates or modifications will be clearly communicated on our website and through email notifications. We encourage you to review this policy periodically for the most up-to-date information.
Thank you for choosing CRA Wellness. We value your trust and strive to provide the best possible service for our customers.